SolveroX
What does this Agent do?

SolveroX Technical Support AI Agent

Your newest Technical Support "employee" on the team!

See Plans Request a Demo

SolveroX Technical Support AI Agent helps your users resolve complex, product-related questions—especially when answers aren’t obvious in existing documentation. It excels at gathering and synthesizing information from fragmented or poorly structured sources, performing root-cause analysis, and applying deep reasoning to reach accurate, reliable guidance. When needed, it asks targeted follow-up questions to fill in missing details, then either provides the best-fit answer or guides users through the next steps to a successful resolution.

Support Quality

Grounded responses with multi-model checks and human escalation when uncertain.

Support Speed

Millisecond retrieval and fast reasoning paths for near-instant replies.

Support Availability

24×7 coverage with real time answers.

What does this Service do?

SolveroX functions as an AI-powered Level-1 and Level-2 Technical Support Engineer that integrates seamlessly with your existing support workflows. It autonomously responds to customer queries via an embeddable chatbot placed on your selected web domains and handles Jira work items based on customizable criteria. You define which tickets the agent engages with—ranging from specific organizations (e.g., “only tickets from company ABC”) to issue sources (e.g., “only tickets submitted via [email protected]”)—using any valid JQL expression supported by Jira.

Chatbot on Your Web Sites

Embeddable, brandable widget you can place on your domains to answer your users instantly.

<script src="https://cdn.solverox.com/widget.js"></script>

Jira Integration

Install to your Jira Cloud project via Atlassian Marketplace. The agent works within issues using your JQL rules.

project = "SUP" AND status = "Waiting for support"

Operates like a real support engineer

  • Handles L1 and L2 cases with high accuracy
  • Responds over an embeddable chatbot or directly in Jira Service Management work items
  • Hands off to humans with full context when needed

Delivered as Subscription SaaS

  • Cloud-hosted, containerized architecture, in the regions you prefer to keep your data
  • Two packages: Starter and Premium
  • Monthly billing, no commitments
Trust, speed, accuracy. SolveroX prioritizes answer quality and correctness above all.

Chatbot Widget (example)

Place a customizable widget on your domains. Colors and branding align to your style.

<script>
    // Configure chat widget (optional)
    window.TSSAIChatConfig = {
        primarycolor: "#F45100",
        logourl: "https://solverox.com/TSSAIAgent/TSSAIAgentCB_logo_topleft.png",
        iconurl: "https://solverox.com/TSSAIAgent/TSSAIAgentCB_background_image.png"
    };
</script>
<script src="https://solverox.com/TSSAIAgent/chat-widget.js"></script>

Jira Integration (example)

Use any Jira JQL to control which tickets to ingest or answer — you are as free as Jira JQLs let you to be!

project = "SUP" AND issuetype = Incident
AND text ~ "timeout" AND status = "Waiting for support"

How does it work?

Ingest. Classify. Retrieve. Orchestrate. Respond.

Document Ingestion

Learns from your documentation on the web and historical Jira items (issues, comments, resolutions, attachments).

Quality Classification

Quality algorithms classify, deduplicate, and score content, building a reliable knowledge base.

Millisecond Retrieval (RAG)

Fetches the right evidence in milliseconds and feeds the AI for grounded answers.

Orchestration & Reasoning

Uses multiple specialized models for orchestration, clarification, refinement, and quality check.

Chain-of-Thought Lang Graph

Reasoning graph coordinates steps to reduce errors and improve correctness.

Channels: Chatbot & Jira

Replies through the website widget or Jira Service Management, like human agents.

Architecture: best-in-class models and components, designed for robustness, observability, and quality of answers.

What is the outcome?

Operational and customer-facing gains, measurable from day one.

24×7Continuous coverage
L1/L2Handled instantly
First response time
Resolution/closure time
Accuracy & satisfaction

Operational benefits

  • Reduced headcount requirements for technical support teams
  • Improved SLA compliance and metrics
  • Consistent, policy-compliant answers

Customer experience

  • Instant responses with grounded, accurate solutions
  • Less back-and-forth via proactive clarification
  • Transparent escalation to humans when needed

Flexibilities

Adaptable deployment and workflows—your rules, your JQL, your brand.

No Ramp-Up

Available as soon as document ingestion completes — no onboarding/setup delays.

Monthly fix fees, No Commitments

Simple subscription. Upgrade/downgrade according to your needs.

Direct or Assisted Mode

Either answer end-users directly or guide your team via internal comments with supporting evidence.

Jira: Unlimited by JQL

Pick any criteria Jira accepts for ingestion or ticket selection — separately: No limits to your selections by this Agent.

Brandable Widget

Customize colors and placement to match your web sites.

Legal compliance

Select one of the 3 regions: EU, USA, Others for legal compliance and encrypt all your data with your own keys

Pricing

Three straightforward packages. Pick the light chatbot-only plan or go full power with Jira-integrated plans.

Chatbot only

Professional

$99/mo

  • Light package — no Jira integration
  • Same price as Starter, Premium-level chatbot limits
  • Embeddable/Brandable chatbot on unlimited web domains
  • Usage analytics & reporting
  • Email support
Choose Professional

Starter

$399/mo

  • Embeddable/Brandable chatbot on unlimited web domains
  • Custom JQLs for ingest/respond
  • Daily data ingestion from Jira Work Items
  • 5 external ingestions per month + average 10 Agent answers every day (300 per month)
  • Usage analytics & reporting
  • Email support
Start with Starter
Best Value

Premium

$599/mo

  • Everything in Starter
  • Upgraded to 30 external ingestions per month, average 40 Agent answers every day (1240 per month)
  • Priority Email support
Go Premium

Need a custom package or SLA? Contact us.

FAQ

What is SolveroX?
SolveroX is AI-Powered SaaS Platform to deliver Technical Support that you can configure within minutes and use with monthly subscription.
What data does it learn from?
Your public documentation, internal knowledge bases (as permitted), and historical Jira issues/work items, including only external comments and resolutions.
How do you ensure accuracy?
We prioritize accuracy with multi-model orchestration, classification, RAG grounding, and quality checks. Uncertain cases are escalated to humans.
How do you ensure security and complience?
All your data is encrypted, with the opportunity to encyrpt with your own keys. You can also choose the geographic region where your data is stored, ensuring compliance with your organization’s data residency and regulatory requirements.
Can it respond directly to Jira tickets/work items?
Yes, you can configure your Agent to respond to your end-users directly. If you prefer, you can keep all your agent's work in the internal comments for your teams to speed up their work.
How does pricing work?
Monthly subscription with Starter and Premium tiers. No long-term commitments. All paid by credit cards.
Is your documentation publicly available to get more insight about how this platorm works??
Sure, please visit our public documentation here.

Contact

Request a demo or ask about deployment for your site at [email protected].